If one or several textures in your render appear pink, it means that the respective textures couldn't be loaded by Blender when rendering your file. This is a situation can be fixed in 100% of cases, and here are some steps that will help in debugging the problem:
1. Are the missing textures in PSD format? If yes, you will need to use another format for them to work on RenderStreet. The reason behind this is that we use Linux for our servers, and Blender doesn't support PSD textures in Linux. Just save the files with a different format, update the blend file and reupload.
2. Make sure the texture files are referenced with the exact name as the file. Our systems are case-sensitive, so 'MyTexture.png' is not the same as 'mytexture.png'
3. Check that the all the projects assets are contained in a single folder (subfolders are allowed). In this folder, the main .blend file needs to be situated in the folder root and the rest of the assets (libraries, textures, etc) can be either at the same level or in subfolders of the main folder. If you are using FTP to upload the files, please place the project inside a folder, and not in the FTP root.
For instance, this structure is a correct one:
This structure is incorrect, as the textures folder is outside the folder containing the main .blend file:
This structure is incorrect, as the main .blend file is in the FTP root folder:
4. Render the same file that you uploaded to RenderStreet, on your own computer (with low res/low samples, to make it fast). If the textures are looking pink in that render as well, it means that some files are missing. Try locating the files and update the paths in the .blend files with the correct values. Then test again on your computer and reupload the file on RenderStreet.
Tip: Always use relative paths, otherwise the files may have problems rendering on other systems, including on our servers
5. If possible, render the same file on another computer in your home/office. This helps detect the situation in which the files are present on your computer, but they are referenced with absolute paths or have not been included in the package sent to RenderStreet. Moving the package on another computer will cause all missing files to be visible at rendering.
Tip: Blender has a function for displaying the missing files, which may be helpful for debugging pink textures. You can find it in the menu, at File->External Data->Report missing files. You can see the full output of the function in the system console (Window->Toggle system console)
6. If you uploaded a manually packed file, check that you followed the correct packing procedure before uploading it to our farm. Check this article
for guidelines about packing, and note the packing exceptions in the article - like, for instance, the image sequence textures that are not packed and need to be uploaded along with the file.
Another option would be using
, which collects all the assets in the project and uploads them to our servers.